Support
How can we help?
For support with AARU, email us with the details of your question or issue. We review support requests as soon as reasonably possible.
Contact support
Email info@aaru.fr from the email address linked to your account when the request is account-specific.
Common support topics
- Account access
- Subscription questions
- Workout data
- Bugs and technical issues
- Account deletion
- Privacy requests
Troubleshooting
- Confirm that AARU is updated to the latest version available on the App Store.
- Restart the app and check your network connection if data is not loading.
- Include your device model, iOS version and a concise description when reporting a bug.
- For subscription questions, review the subscription status shown by Apple.